Assignment 1: Case Study – Caesars Casinos
- Caesars Casino Case Study Guides
- Caesars Casino Case Study Lean Operations
- Caesars Casino Case Study Guide
- (10 Marks) Lean Operations at Caesar's Casino Implementation Case Study Please answer the following questions, each question should be answered in 1.5 pages referencing the case study attached: 1.Assume service scores for the area you manage, Harrah's Metropolis hotel housekeeping, have declined over the past year.
- Implementing LEAN Operations At Caesars Casinos Case Study Help Analysis With Solution Online The case solution online help is the best place to find the best help for all your educational requirements. We collect all the necessary information from the teachers who are extremely resourceful and provide it to the students that can help.
For Caesars Entertainment, the growth of casino gaming meant new opportunities and also new competition for market share. The global leader in gaming and hospitality launched an app that connects guests with amazing offers while delivering more ways to explore Caesars Entertainment hotels, resorts, shows, restaurants and nightclubs worldwide.
Due Week 4, Day 7 (Weight: 20%)
Lean operations are used to improve processes in a wide variety of industries, not just manufacturing. Organizations worldwide are using Lean to eliminate waste, reduce inventory, increase throughput, and provide better customer service. As a result, improved operations are positively impacting the bottom line.
For this assignment, you'll read and analyze a case study about a Lean implementation at Caesars Casinos. Then, you'll write a 6-8 page paper that describes how challenges were handled during the process, your own proposal for a similar kaizen Poker table woodworking plans. event, and your recommendation for a Lean implementation.
Answer the following questions about the Caesars Casinos case study:
1. Describe two challenges that Caesars experienced during the Lean implementation process. What actions were taken to overcome each challenge? Were they effective?
2. Assume you manage hotel housekeeping at Harrah's Metropolis location, and service scores have declined over the past year. As part of the Lean rollout, you and some of your front-line employees will participate in a kaizen event focused on improving guest-room housekeeping operations.
• What KPIs (key performance indicators) would you propose to track to determine whether the changes implemented through the kaizen effort actually improve performance? Explain your choice of KPIs.
• Develop a detailed agenda for this kaizen event. Your agenda should outline the event's activities, timing, duration, and Lean tools. Explain your rationale for each agenda item.
3. At the end of the case study, Caesars' SVP/GM Brad Hirsch is faced with a choice between two process improvement approaches, expert-driven or employee-centered.
• What would be the advantages and disadvantages of an expert-driven approach to process improvement at the Metropolis facility, in contrast to the employee-centered approach used at Tunica?
• Which approach would you recommend for the Metropolis facility, and why?
Your assignment must follow these formatting requirements:
• Be typed and double-spaced, using Times New Roman font (size 12) with one-inch margins on all sides; references must follow APA or school-specific format. Check with your professor for any additional instructions.
• Include a cover page containing the title of the assignment, the student's name, the professor's name, the course title, and the date. The cover page and the reference page are not included in the required page length.
!
Grading for this assignment will be based on answer quality, logic/organization of the paper, and language and writing skills, using the following grading criteria.
Weight: 20% | Assignment 1: Case Study – Caesars Casinos | ||||
Criteria | Unsatisfactory | Low Pass | Pass | High Pass | Honors |
1. Describe two Lean implementation challenges that Caesars experienced and the actions taken to overcome each challenge. Weight: 20% | Did not submit or incompletely described two Lean implementation challenges that Caesars experienced and the actions taken to overcome each challenge. | Partially described two Lean implementation challenges that Caesars experienced and the actions taken to overcome each challenge. | Satisfactorily described two Lean implementation challenges that Caesars experienced and the actions taken to overcome each challenge. | Completely described two Lean implementation challenges that Caesars experienced and the actions taken to overcome each challenge. | Exemplarily described two Lean implementation challenges that Caesars experienced and the actions taken to overcome each challenge. |
2. Develop KPIs and a detailed agenda, including a supporting rationale, for akaizenevent. Weight: 35% | Did not submit or incompletely developed KPIs and a detailed agenda, including a supporting rationale, for akaizen event. | Partially developed KPIs and a detailed agenda, including a supporting rationale, for akaizenevent. | Satisfactorily developed KPIs and a detailed agenda, including a supporting rationale, for akaizen event. Corinthian casino glasgow dress code enforcement. | Completely developed KPIs and a detailed agenda, including a supporting rationale, for akaizen event. | Exemplarily developed KPIs and a detailed agenda, including a supporting rationale, for akaizen event. |
3. Describe the advantages and disadvantages of two process improvement approaches, and recommend one process improvement approach with a supporting rationale. Weight: 35% | Did not submit or incompletely described the advantages and disadvantages of two process improvement approaches, and recommend one process improvement approach with a supporting rationale. | Partially described the advantages and disadvantages of two process improvement approaches, and recommend one process improvement approach with a supporting rationale. | Satisfactorily described the advantages and disadvantages of two process improvement approaches, and recommend one process improvement approach with a supporting rationale. | Completely described the advantages and disadvantages of two process improvement approaches, and recommend one process improvement approach with a supporting rationale. | Exemplarily described the advantages and disadvantages of two process improvement approaches, and recommend one process improvement approach with a supporting rationale. |
Weight: 20% | Assignment 1: Case Study – Caesars Casinos | ||||
Criteria | Unsatisfactory | Low Pass | Pass | High Pass | Honors |
4. Clarity, logic, and writing mechanics.Weight: 10% | Multiple mechanical errors; much of the text is difficult to understand or the text does not flow; fails to follow formatting instructions. | Several mechanical errors make parts of the text difficult for the reader to understand; the text does not flow; the discussion fails to justify conclusions and assertions. Partially applied concepts from across the course. | More than a few mechanical errors; text flows but lacks conciseness or clarity; assertions and conclusions are generally justified and explained. | Few mechanical errors; text flows and concisely and clearly expresses the student's position in a manner that rationally and logically develops the topics. | None to limited minor mechanical errors; text flows and concisely, clearly, and exemplarily expresses the student's position in a manner that rationally and logically develops the topics. |
Autor: Maryam • November 24, 2018 • 2,121 Words (9 Pages) • 240 Views
Kaizen Day 2- Analyze the current state of housekeeping by gathering data about each process by performing a Gemba walk. Perform a root-cause analysis of waste established on Day 1. You are deciphering why does the problem or need exist. Brainstorm ideas that could help improve the process and eliminate waste using the Lean tools introduced on Day 1. Prioritize solutions presented and develop a value stream map of collected data. Present the state of the housekeeping process with suggested improvements. Begin designing future state design. Day 2 ends with preparing for implementation of proposed improvements.
Kaizen Day 3- Compare current state with future state and identify any gaps. Review the information learned throughout the week and begin implementing suggested improvements. Try out new processes with implemented improvements. Beginning training participants on new processes. Make necessary adjustments as needed. Day 3 ends with preparation for full implementation of new processes.
Kaizen Day 4- Continue implementation of improvements and proceed with performing processes with update improvements. Continue training of participants and make necessary adjustments as needed. Create and implement standard work of the changes made to housekeeping process. Summarize the benefits produced by conducting the kaizen event. End Day 4 preparing for finalizing kaizen event.
Kaizen Day 5- Finalize future state, complete training on standard work (update processes) and present outcome of the Kaizen event, followed by a celebration of completion.
What would be the advantages and disadvantages of an expert-driven approach to process improvement at the Metropolis facility, in contrast to the employee-centered approach used at Tunic?
The expert-driven approach is a very popular means of addressing process improvement. With the expert-driven approach, the Metropolis location would be assigned a team of skilled experts with experience in the application of LEAN principles and tools. They would take on the responsibility of improving internal processes and procedures and create an initiative improvement program to deploy at Metropolis. The benefits associated with expert-driven approach aside from cost and time are:
- A strong top-down message
- Implementation of predetermined goals
- An emphasis on best practices
- Elimination of undesirable practices
- The experts initiate and implement the change
However, the disadvantages of an expert-driven approach are that employees are not directly involved in the initial stages of the improvement process. Making it difficult to obtain management buy-in and employee cooperation in regards to the program. If Metropolis Relies on the expert-driven approach, it will be important for the organization to explain the benefits of the program the experts present.
The second approach, employee centered approach focuses on the process itself rather than the program or initiative. This approach relies more on employee involvement and works well with organizations that utilize Six Sigma and Lean Operation processes. The advantage of the employee-centered approach is that it ensures that employees will genuinely want to improve their process. There is an adage that says, 'Employees never resist their ideas.' Because ideas come from the bottom up in an employee-centered approach, organizations do not need to inculcate the kind of behavior modification required in expert-driven approaches.
The disadvantage centers around cost and time. The Tunica Lean process spanned over a year and required employees to step away from their required responsibilities for extended periods of time. At Tunica, they had access to near by regional resources that allowed them to borrow employees. Providing coverage of employees who were participating in Kaizen events. Metropolis, unfortunately, has only 600 employees and a single facility. If they were to participate in high-involvement Kaizen events, it could result in insufficient coverage of key service areas at Metropolis.
For this assignment, you'll read and analyze a case study about a Lean implementation at Caesars Casinos. Then, you'll write a 6-8 page paper that describes how challenges were handled during the process, your own proposal for a similar kaizen Poker table woodworking plans. event, and your recommendation for a Lean implementation.
Answer the following questions about the Caesars Casinos case study:
1. Describe two challenges that Caesars experienced during the Lean implementation process. What actions were taken to overcome each challenge? Were they effective?
2. Assume you manage hotel housekeeping at Harrah's Metropolis location, and service scores have declined over the past year. As part of the Lean rollout, you and some of your front-line employees will participate in a kaizen event focused on improving guest-room housekeeping operations.
• What KPIs (key performance indicators) would you propose to track to determine whether the changes implemented through the kaizen effort actually improve performance? Explain your choice of KPIs.
• Develop a detailed agenda for this kaizen event. Your agenda should outline the event's activities, timing, duration, and Lean tools. Explain your rationale for each agenda item.
3. At the end of the case study, Caesars' SVP/GM Brad Hirsch is faced with a choice between two process improvement approaches, expert-driven or employee-centered.
• What would be the advantages and disadvantages of an expert-driven approach to process improvement at the Metropolis facility, in contrast to the employee-centered approach used at Tunica?
• Which approach would you recommend for the Metropolis facility, and why?
Your assignment must follow these formatting requirements:
• Be typed and double-spaced, using Times New Roman font (size 12) with one-inch margins on all sides; references must follow APA or school-specific format. Check with your professor for any additional instructions.
• Include a cover page containing the title of the assignment, the student's name, the professor's name, the course title, and the date. The cover page and the reference page are not included in the required page length.
!
Grading for this assignment will be based on answer quality, logic/organization of the paper, and language and writing skills, using the following grading criteria.
Weight: 20% | Assignment 1: Case Study – Caesars Casinos | ||||
Criteria | Unsatisfactory | Low Pass | Pass | High Pass | Honors |
1. Describe two Lean implementation challenges that Caesars experienced and the actions taken to overcome each challenge. Weight: 20% | Did not submit or incompletely described two Lean implementation challenges that Caesars experienced and the actions taken to overcome each challenge. | Partially described two Lean implementation challenges that Caesars experienced and the actions taken to overcome each challenge. | Satisfactorily described two Lean implementation challenges that Caesars experienced and the actions taken to overcome each challenge. | Completely described two Lean implementation challenges that Caesars experienced and the actions taken to overcome each challenge. | Exemplarily described two Lean implementation challenges that Caesars experienced and the actions taken to overcome each challenge. |
2. Develop KPIs and a detailed agenda, including a supporting rationale, for akaizenevent. Weight: 35% | Did not submit or incompletely developed KPIs and a detailed agenda, including a supporting rationale, for akaizen event. | Partially developed KPIs and a detailed agenda, including a supporting rationale, for akaizenevent. | Satisfactorily developed KPIs and a detailed agenda, including a supporting rationale, for akaizen event. Corinthian casino glasgow dress code enforcement. | Completely developed KPIs and a detailed agenda, including a supporting rationale, for akaizen event. | Exemplarily developed KPIs and a detailed agenda, including a supporting rationale, for akaizen event. |
3. Describe the advantages and disadvantages of two process improvement approaches, and recommend one process improvement approach with a supporting rationale. Weight: 35% | Did not submit or incompletely described the advantages and disadvantages of two process improvement approaches, and recommend one process improvement approach with a supporting rationale. | Partially described the advantages and disadvantages of two process improvement approaches, and recommend one process improvement approach with a supporting rationale. | Satisfactorily described the advantages and disadvantages of two process improvement approaches, and recommend one process improvement approach with a supporting rationale. | Completely described the advantages and disadvantages of two process improvement approaches, and recommend one process improvement approach with a supporting rationale. | Exemplarily described the advantages and disadvantages of two process improvement approaches, and recommend one process improvement approach with a supporting rationale. |
Weight: 20% | Assignment 1: Case Study – Caesars Casinos | ||||
Criteria | Unsatisfactory | Low Pass | Pass | High Pass | Honors |
4. Clarity, logic, and writing mechanics.Weight: 10% | Multiple mechanical errors; much of the text is difficult to understand or the text does not flow; fails to follow formatting instructions. | Several mechanical errors make parts of the text difficult for the reader to understand; the text does not flow; the discussion fails to justify conclusions and assertions. Partially applied concepts from across the course. | More than a few mechanical errors; text flows but lacks conciseness or clarity; assertions and conclusions are generally justified and explained. | Few mechanical errors; text flows and concisely and clearly expresses the student's position in a manner that rationally and logically develops the topics. | None to limited minor mechanical errors; text flows and concisely, clearly, and exemplarily expresses the student's position in a manner that rationally and logically develops the topics. |
Autor: Maryam • November 24, 2018 • 2,121 Words (9 Pages) • 240 Views
Kaizen Day 2- Analyze the current state of housekeeping by gathering data about each process by performing a Gemba walk. Perform a root-cause analysis of waste established on Day 1. You are deciphering why does the problem or need exist. Brainstorm ideas that could help improve the process and eliminate waste using the Lean tools introduced on Day 1. Prioritize solutions presented and develop a value stream map of collected data. Present the state of the housekeeping process with suggested improvements. Begin designing future state design. Day 2 ends with preparing for implementation of proposed improvements.
Kaizen Day 3- Compare current state with future state and identify any gaps. Review the information learned throughout the week and begin implementing suggested improvements. Try out new processes with implemented improvements. Beginning training participants on new processes. Make necessary adjustments as needed. Day 3 ends with preparation for full implementation of new processes.
Kaizen Day 4- Continue implementation of improvements and proceed with performing processes with update improvements. Continue training of participants and make necessary adjustments as needed. Create and implement standard work of the changes made to housekeeping process. Summarize the benefits produced by conducting the kaizen event. End Day 4 preparing for finalizing kaizen event.
Kaizen Day 5- Finalize future state, complete training on standard work (update processes) and present outcome of the Kaizen event, followed by a celebration of completion.
What would be the advantages and disadvantages of an expert-driven approach to process improvement at the Metropolis facility, in contrast to the employee-centered approach used at Tunic?
The expert-driven approach is a very popular means of addressing process improvement. With the expert-driven approach, the Metropolis location would be assigned a team of skilled experts with experience in the application of LEAN principles and tools. They would take on the responsibility of improving internal processes and procedures and create an initiative improvement program to deploy at Metropolis. The benefits associated with expert-driven approach aside from cost and time are:
- A strong top-down message
- Implementation of predetermined goals
- An emphasis on best practices
- Elimination of undesirable practices
- The experts initiate and implement the change
However, the disadvantages of an expert-driven approach are that employees are not directly involved in the initial stages of the improvement process. Making it difficult to obtain management buy-in and employee cooperation in regards to the program. If Metropolis Relies on the expert-driven approach, it will be important for the organization to explain the benefits of the program the experts present.
The second approach, employee centered approach focuses on the process itself rather than the program or initiative. This approach relies more on employee involvement and works well with organizations that utilize Six Sigma and Lean Operation processes. The advantage of the employee-centered approach is that it ensures that employees will genuinely want to improve their process. There is an adage that says, 'Employees never resist their ideas.' Because ideas come from the bottom up in an employee-centered approach, organizations do not need to inculcate the kind of behavior modification required in expert-driven approaches.
The disadvantage centers around cost and time. The Tunica Lean process spanned over a year and required employees to step away from their required responsibilities for extended periods of time. At Tunica, they had access to near by regional resources that allowed them to borrow employees. Providing coverage of employees who were participating in Kaizen events. Metropolis, unfortunately, has only 600 employees and a single facility. If they were to participate in high-involvement Kaizen events, it could result in insufficient coverage of key service areas at Metropolis.
Which approach would you recommend for the Metropolis facility, and why?
Caesars Casino Case Study Guides
Both the expert-driven and employee-centered approach have strengths that would benefit Metropolis. In that regard, I would recommend both approaches, combining features of both expert-driven and employee-driven approach. I would utilize an expert to facilitate the process improvement but also call upon a select few of employees to be involved in the process. Metropolis would be able to host a Kaizen event without removing the majority of their employees away from their responsibilities, allowing Metropolis to maintain coverage of key service areas. Combining both approaches helps employees work through the process with the help of an expert but also empowers employees and helps them take ownership of their jobs, so they have a personal interest in improving performance.
Regardless of which approach Metropolis decides the key to either success is that the improvement effort must operate within the vision, mission, and core values of the organization's goals.
Caesars Casino Case Study Lean Operations
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Tables
Table 1
Harrah's Casino Metropolis Kaizen Event
Caesars Casino Case Study Guide
